Welcome to the ShopperStream Learning Hub

Welcome to our help portal. This is a central area and hub to learn all about the ShopperStream platform.

101 - let's get started

Choose the different area you would like to find help in such as technical documentation, developer help vs use case training

Onboarding Checklist - Start here

If you're new, and lost or just want the high level basics - here's where to start. This checklist will take you through the basics to prep and get ready to take advantage of shopper reviews.

Manage your Incoming Reviews 101

You're collecting reviews, you have questions on best practices. Check this help area out.

Explore Use Cases

Take a choose your own adventure journey through through your business goals, shoppers journey, or your own role in your org and discover the ResellerRatings advantage.

Use CASES

Academy (Videos)

Video sessions that will guide you through a variety of topics from platform 101, team set up and how to build a great Ratings and Reviews program that drives your KPI's.

COURSES

Search Help Docs

Help documentation - dive deep into our help guides with searchable, detailed written content. Our help guides provide feature specific detailed breakddowns.

Help DOCS

Platform Specific Documentation

BigCommerce? Shopify?  Custom platform - say no more, go here for guided journeys and docs all put neatly together.

Platform & Onboarding

Our Courses

Let's start here or choose a topic to filter

All Courses
Q&A - Features & Walkthrough

Q&A - Features & Walkthrough

Let's deep-dive directly into Q&A and find out the mechanics of how it works, and how to use the dashboard and other key features.

Q&A - How to Build an Amazing Q&A Program

Q&A - How to Build an Amazing Q&A Program

Q&A programs almost always fail, because e-commerce stores don't know how to motivate customers to get started and contribute. It starts with you and we're going to how you how a Q&A program drives growth, protects your customer journey and more.

Intro to Product Reviews

Intro to Product Reviews

Let's get started on your product reviews solution, the basics of products reviews, managing and customizing your product reviews widget and dashboard, as well as moderating review content