Welcome
Hey! Welcome to our help portal. This is a central area and hub to learn all about the ShopperStream (by ResellerRatings) platform.
🎯 Let's get started
Choose the different area you would like to find help in such as technical documentation, developer help vs use case training
Platform Integration Guides
What platform are you on for your e-commerce stack? Shopify? Magento - learn more about how to get started right here
Switching over from another vendor?
Coming over from another vendor? Understand how to do it and how we take you through switchovers.
Flagging Reviews
Why consumer reviews are protected, what the FTC rule requires of you, what our moderation team actually does, and how to read every flag reason before you use one.
Manage your Incoming Reviews 101
You're collecting reviews, you have questions on best practices. Check this help area out.
Explore Use Cases
Take a choose your own adventure journey through through your business goals, shoppers journey, or your own role in your org and discover the ResellerRatings advantage.
Academy (Videos)
Video sessions that will guide you through a variety of topics from platform 101, team set up and how to build a great Ratings and Reviews program that drives your KPI's.
Search Help Docs
Help documentation - dive deep into our help guides with searchable, detailed written content. Our help guides provide feature specific detailed breakddowns.
Platform Specific Documentation
BigCommerce? Shopify? Custom platform - say no more, go here for guided journeys and docs all put neatly together.
Our Courses
Let's start here or choose a topic to filter
Q&A - Features & Walkthrough
Let's deep-dive directly into Q&A and find out the mechanics of how it works, and how to use the dashboard and other key features.
Q&A - How to Build an Amazing Q&A Program
Q&A programs almost always fail, because e-commerce stores don't know how to motivate customers to get started and contribute. It starts with you and we're going to how you how a Q&A program drives growth, protects your customer journey and more.
Intro to Product Reviews
Let's get started on your product reviews solution, the basics of products reviews, managing and customizing your product reviews widget and dashboard, as well as moderating review content